Account Management

We pride ourselves on doing things differently. One way we do that is by offering dedicated account management and award-winning support.

All of our customers are assigned a dedicated account manager. Whether you’re a single device business user, an SME looking to move servers to the Cloud or a complete new multi-site business requiring a full comms infrastructure, we support you throughout your whole time working with us.

You can rest assured that we will be available to answer any queries. Our experienced account managers are easily accessible, and every support request is logged, acknowledged and dealt with in line with our industry-leading service level agreements.

We undertake regular, in-depth audits covering all aspects of telecom costs to ensure our solutions meet your business requirements now, and in the future.

We are committed to providing a professional service to everyone who works with us and this is reflected in our awards and accreditations.

What our clients are saying...

Having a named single point of contact for all our telecom requirements has made life so much easier for my team. It has to be said that Pure Telecom’s support is first class.

Andrew Goddard, Managing Director at Morris Lubricants
Andrew Goddard

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Awards and accreditations

Shropshire Chamber of Commerce Awards 2018
The Comms Dealer Sales and Marketing Awards 2018
Investors in People
Ombudsman Services
Mobile News Awards
O2 – Digital Excellence and Customer Excellence 2018
The Comms Dealer Sales and Marketing Awards 2017