Pure VoIP

Improve efficiency and increase productivity with Pure Voice over IP from £10 per user, per month.

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Pure VoIP – The fully hosted phone system with a difference

Save money and increase productivity with a Pure VoIP phone system. Our innovative VoIP phone systems can transform the way that your business communicates. Our powerful and feature-rich systems are built to provide a reliable and easy-to-use service, bespoke to your company. Choose from a wide range of handsets and manage your phone system through a dedicated online portal with just a few clicks.


  • Cost-savings compared to traditional systems
  • Flexible contract lengths
  • Bespoke to your business
  • Enhanced features for increased productivity
  • Free calls between your offices, mobiles and UK landlines
  • Full control with access to a user-friendly portal
  • Intuitive, scalable and reliable

A Tailored VoIP System with Added Flexibility and Cost-Savings

Pure VoIP really adds value and flexibility where others don’t. Forget long-term and complicated contracts priced per seat, regardless of whether the phone is being used. Pure VoIP is a fully tailored solution based on lines being used, rather than seats. We also offer a selection of VoIP contract lengths as well as enhanced features and flexibility when it comes to handset choice. This means the Pure VoIP service can be much cheaper compared to other VoIP providers, whilst remaining incredibly resilient.

Whether you’re already using a VoIP system or you’re upgrading to VoIP for the first time, we can help. We will make sure your employees have the features they need to increase their productivity and pull together all your communication – not just voice calls. Our system is feature-rich but straightforward to use. We can provide training to make sure you fully utilise your new office phone system.

Flexible and Reliable with UK Based Customer Service

Whatever the size of your company, there are advantages to using a hosted telephone system. It costs less, and you get more. You don’t have to pay for new features and upgrades and you can manage and make changes to your system instantly. You can scale up quickly when you employ new staff, simply paying for each extension as you add it. Your hosted system can cover multiple sites and will enable staff to work from any site or remotely with free extension to extension calling. We provide 24/7 network monitoring, UK based customer service and business continuity and disaster recovery benefits at no extra cost. At Pure Telecom, we’re proud to deliver a fully resilient solution with award-winning customer service. You can also be safe in the knowledge that our UK based engineers look after and monitor the network 24 hours a day, 365 days a year.

Frequently Asked Questions (FAQs)

Yes! When moving to VoIP, it is possible to keep your numbers and you can add new ones.

Many of our customers choose to set up phone numbers with different geographic area codes to help expand their presence in a specific area. For example, you could be based in Shropshire, with a Birmingham and/or London number set up for your regional customers.

Hosted telephony systems / VoIP works over IP and it’s therefore not geographically dependent. If you’re moving offices we can provide advice and support to ensure the transition of your VoIP phone system is smooth, with no downtime for you or your customers.

The handsets themselves are plug-and-play and can easily be moved to the new office. On the portal, you can simply set up call diverts to mobiles to handle calls while your IP phone handsets are being relocated. All other parts of the system are hosted in the cloud which means that to the outside world, the service remains unchanged.

A VoIP system should seamlessly replace your current system. We fully manage installations and can provide training to ensure a smooth transition.

You can choose from a range of IP phone handsets from entry level to executive and professional. All IP handsets include easy access to many features on the VoIP platform including do not disturb, speed dials, phonebook directory, coloured lamps to identify when a colleague is on the phone, hot desking, call forwarding, and much more.

We can also provide wireless ruggedized IP phones suited to workshops, warehouses, factories, construction/building sites, outside areas, or in hospitality. These IP phones still have access to the same features but are more suited to different environments where a regular IP phone is not suitable.

We can perform tests to measure your bandwidth to make sure it’s capable of providing the service and call quality that you need. We want you to get the best experience from your service – it’s of utmost important to us. We will work with you to provide advice on the best options for you.

Our resilient network ensures that your reliance on your IP phones is not compromised at any time. If you do have any unexpected problem with your internet connectivity, our intuitive platform sees this fail and automatically routes calls to mobile numbers or outside numbers to ensure you never miss a call.

BT announced that by 2020, customers will no longer be able to purchase ISDN and PSTN circuits. By 2025, the aim is to switch off these circuits. This means that customers will either need to move to a hosted system or upgrade their existing system so that it can connect to broadband.

We believe that we’ve covered all the features that you could possibly need. However, if there’s a specific feature that would positively impact your communication, then we can look at developing it for you. We pride ourselves on being innovative and we’ve got a team of developers who can look to configure new and bespoke features on request.

Our features include: Hold, call transfer, call park, online click-to-call, send/receive SMS, voicemail, fax to email, fax to mailbox, alerts, automatic page announce by time & date, call recording, class of service, conference calling, hunt groups, IVR menus, call screening, whisper announcement, comfort message, force call name, temporary routing, DND (do not disturb), call waiting, call diversion, time & date routes, caller ID routes, fax spam blocker, pattern menu, page group, feature codes, music on hold, queues, pick up group, call announcement, and wallboards.

Some VoIP systems only work with certain handsets. Pure VoIP is different and can be used across a huge range of handsets. We can advise you on the compatibility of any existing handsets.

A fully-featured UC client can be added to each user to deliver presence. We can provide chat and integration to over 350 CRM solutions with screen popping and click to dial.

A VoIP phone system can transform the way a small business operates in a very cost-effective way. The platform can support your business in appearing more professional and it allows you to operate in the same way as a large corporate.

In the past, VoIP features such as call recording, call transfer, park, music on hold, call announcements, mobile extension/remote access, were either non-existent or they used to come with a hefty price tag. With VoIP they are integrated within the system and either come as standard or work out at a much lower cost.

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