8x8 VoIP

8x8 Cloud VoIP Communication Software for Voice, Meetings, Collaboration, and more.

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8x8 Communication Software

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8x8 for reliable VoIP communication in and out of your business 

Whether you're a small, medium or enterprise sized business, 8x8 Cloud Communication Services deliver a professional, flexible and secure VoIP system that fully handles your communication. Built to perform and integrate seamlessly for unified communication across voice, video and chat. Excellent communication is vital to your customer and employee experience; 8x8 and the other VoIP systems in our portfolio set your business up to operate at its best. 

Benefits

  • Advanced phone features
  • Secure and reliable VoIP
  • Unlimited calling in up to 47 countries
  • Make and answer calls on any device
  • Mix and match plans to create your business solution
  • Auto-attendant, click-to-dial and call queues
  • Desktop and mobile apps

A VoIP service trusted by more than 1 million users worldwide

8x8 cloud solutions transforms your communication experience for both employees and customers. Use one system for all your voice, video and collaboration needs for faster and seamless contact. Whether you're reviewing your current phone system, moving offices or opening up a new site, it's worth choosing a phone system that can support your business as it evolves and grows. The 8x8 VoIP service has the flexibility to adapt as your demand increases or decreases.

The 8x8 Virtual Office Phone Service is quick to install and easy to manage. The phone system features are delivered over the internet and are therefore much faster to install than a traditional phone system. Today's workforce needs to stay connected, flexible and mobile without ever sacrificing business security  - 8x8 is built with this in mind. 

A new way of working that supports productivity and collaboration

8x8 Cloud Communication software introduces a new, more efficient way of working for companies who have previously been limited by traditional phone systems. One of the main differences of VoIP from a traditional phone system is the reduced costs. With an extensive features list that allow employees to work anywhere, anytime – your employees can work from in or out the office without sacrificing your business security or reliability.

You can send and receive messages on desktop or mobile, set up audio and video conferencing calls, listen and read your voicemails with a voicemail transcription feature and use call recording to improve customer service and team performance. Track performance and set up dashboards and reports to show a variety of useful statistics to help inform staffing and business decisions. 

Frequently Asked Questions (FAQs)

Yes, you can keep your numbers when moving to a  VoIP phone system. You can easily add new numbers too. 

We find that many of our customers choose to set up specific geographic area codes to expand their presence regionally. For example, a Birmingham-based business can set up regional phone numbers for their customers in Scotland, London or Manchester.

If you're moving offices, it's the perfect time to install a new business VoIP phone system. Choosing the right phone system is critical for both your customer and employee experience. VoIP is typically much faster to install than traditional phone systems, as the service can be set up online first so that on move in day you can just plug in and activate your phone handsets. 

If you're already on VoIP, you can easily transition your phone system when moving sites, without any downtime. VoIP works over IP and it's therefore not geographically dependent. We can talk you through the move and with the right planning you can easily move without any impact on the communication service in and out of your business. 

Your VoIP handsets are plug-and-play which means they can easily be moved to your new office or site. On the portal, you can set up call diverts to mobiles so the team can continue to make and receive calls while the IP phone handsets are being moved to your new office location. All other parts of the phone system operate from the cloud so an office move doesn't impact the service. 

A VoIP system should seamlessly replace your current system. We fully manage installations and can provide training to ensure a smooth transition. VoIP is typically much faster to install than traditional phone systems, as the service can be set up online first. This means that when you're ready to go live, you can simply plug in and activate your handsets on the platform. 

You can choose from a range of IP phone handsets from entry level to executive and professional. All IP handsets include easy access to many features on the VoIP platform including do not disturb, speed dials, phonebook directory, coloured lamps to identify when a colleague is on the phone, hot desking, call forwarding, and much more.

We can also provide wireless ruggedized IP phones suited to workshops, warehouses, factories, construction/building sites, outside areas, or in hospitality. These IP phones still have access to the same features but are more suited to different environments where a regular IP phone is not suitable.

We can perform tests to measure your bandwidth to make sure it’s capable of providing the service and call quality that you need. We want you to get the best experience from your service – it’s of utmost important to us. We will work with you to provide advice on the best options for you.

Our resilient network ensures that your reliance on your IP phones is not compromised at any time. If you do have any unexpected problem with your internet connectivity, our intuitive platform sees this fail and automatically routes calls to mobile numbers or outside numbers to ensure you never miss a call.

BT announced that by 2020, customers will no longer be able to purchase ISDN and PSTN circuits. By 2025, the aim is to switch off these circuits. This means that customers will either need to move to a hosted system or upgrade their existing system so that it can connect to broadband.

We believe that we’ve covered all the features that you could possibly need. However, if there’s a specific feature that would positively impact your communication, then we can look at developing it for you. We pride ourselves on being innovative and we’ve got a team of developers who can look to configure new and bespoke features on request.

Our features include: Hold, call transfer, call park, online click-to-call, send/receive SMS, voicemail, fax to email, fax to mailbox, alerts, automatic page announce by time & date, call recording, class of service, conference calling, hunt groups, IVR menus, call screening, whisper announcement, comfort message, force call name, temporary routing, DND (do not disturb), call waiting, call diversion, time & date routes, caller ID routes, fax spam blocker, pattern menu, page group, feature codes, music on hold, queues, pick up group, call announcement, and wallboards.

A fully-featured UC client can be added to each user to deliver presence. We can provide chat and integration to over 350 CRM solutions with screen popping and click to dial.

A VoIP phone system can transform the way a small business operates in a very cost-effective way. The platform can support your business in appearing more professional and it allows you to operate in the same way as a large corporate.

In the past, VoIP features such as call recording, call transfer, park, music on hold, call announcements, mobile extension/remote access, were either non-existent or they used to come with a hefty price tag. With VoIP they are integrated within the system and either come as standard or work out at a much lower cost.

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