Account Management

We pride ourselves on doing things differently. One way we do that is by offering dedicated account management and award-winning support.

All of our customers benefit from dedicated account management. We assign every client with a dedicated account manager who will be available at every step of the process. Whether you’re a single device business user, an SME looking to move servers to the Cloud or a complete new multi-site business requiring a full comms infrastructure – we support you throughout your whole time working with us.

You can rest assured that we will be available to answer any queries. Our experienced account managers are easily accessible over the phone or on email. We log, acknowledge and deal with every support request in line with our industry-leading service level agreements. This focus on outstanding customer service reflects in a 99.3% customer satisfaction rating and 96.4% of our support tickets are resolved in less than 2 hours.

We pride ourselves on ‘going the extra mile’ for our customers. We undertake regular, in-depth audits covering all aspects of telecom costs and spend the time getting to know your business. As a result, we ensure our solutions meet your business requirements now, and in the future.

At Pure, we are committed to providing a professional service to everyone who works with us as recognised in our awards and accreditations.

What our clients are saying...

Having a named single point of contact for all our telecom requirements has made life so much easier for my team. It has to be said that Pure Telecom’s support is first class.

Andrew Goddard, Managing Director at Morris Lubricants
Andrew Goddard

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Awards and accreditations

Shropshire Chamber Business Awards 2019
Comms Dealer Sales & Marketing Awards 2019
Mobile News Awards 2019
O2 Digital Excellence and Customer Excellence 2019
Shropshire Chamber Business Awards 2018
ISO9001
Comms Dealer Sales and Marketing Awards 2018
Investors in People
Ombudsman Services
Mobile News Awards 2018
O2 Digital Excellence and Customer Excellence 2018
Comms Dealer Sales and Marketing Awards 2017
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