At Pure Telecom, we like to be different. We go above and beyond for our customers, often offering services that others don’t.
We take pride in our fully-managed service offering and set ourselves the highest standards which we measure both internally and through our partner agreements. In 2018, our internal feedback score was 99.3% positive.
When implementing solutions or switching providers, we recognise the importance of a smooth transition. This is why we focus on providing outstanding customer service at all times.
Whether you run a SOHO (small office/home office) business, are part of an SME or head up a large corporate enterprise – we treat each and every one with the same level of customer service.
We listen to our customers and deliver the best product fit, within budget, on time and implemented with minimal disruption. We proactively manage our customer accounts to make sure that our solutions exceed your business objectives, not only now, but in the future too.
Industry-leading service level agreements
We provide a leading service level agreement committing a professional service to those who work with us. Our fully-managed service offering is a shining example of our dedication to our customers and makes us one of the top comms providers in Shropshire.
Bespoke to suit your requirements
Our Managed Services can be tailored to each customer’s individual needs whether that’s a bespoke reporting package for a large corporate to integrate into an existing system or a simple ‘off-the-shelf’ service to suit smaller business users.
Experienced account management
Our experienced account managers are on hand at every step of the process during your time working with us. There are no lengthy call queues and our account managers are easily accessible via direct email, direct dial and mobile. Every support request we receive is logged and acknowledged with an ID for easy traceability; In 2018, 96.4% of our support tickets were resolved in under 2 hours.
We recognise the importance of a smooth transition with minimal disruption to your business. Overseen by one point of contact, our UK based engineers and support team will be on hand to answer any questions and make sure the implementation is as straightforward as possible.
We chose Pure Telecom as they demonstrated that they were able to provide significant cost savings which would increase efficiency and productivity within McNicholas, a fully managed implementation service, a tailored service proposition and the very highest level of customer experience supported by leading service level agreements.
Andrea Cunningham, IT Projects Manager at McNicholas