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Pure reports huge growth in hosted phone system sales
12 May 2016

Pure reports huge growth in hosted phone system sales

Pure Telecom, one of Shropshire’s largest communication specialists, has reported a huge increase in the sale of hosted phone systems. The company, based on Shrewsbury Business Park, says that hosted VoIP phones, which carry calls over the Internet, are now one of the fastest-growing systems in the UK.

“We have seen exceptional expansion in this sector in the last 12 months and as we increase our expertise and experience and develop into a specialist in this area we are finding that hosted phone services now form a very substantial part of our business,” said David Hayward, Managing Director.

“The big advantage of our hosted system is that there is no hardware on-site except for handsets and it has an easy to configure web-based portal so is ideal for multi-site businesses and home workers.

“The entire system is then centralised in the cloud, meaning it can be accessed from anywhere with an Internet connection in the event of a disaster and there are no on-going maintenance costs.

“We cover site survey, installation and all UK landline and mobile calls, as well as features such as call recording and auto attendant, in a simple monthly licence fee.

“Plans can be created for different circumstances such as bank holidays or unexpected office closures and calls can be diverted or twinned with employee smartphones to be answered away from their desks.”

David said that hosted phone systems were particularly good for expanding and developing to suit a company's changing needs.

One example was customer Nick Jones Wealth Planning, based on Shrewsbury Business Park, which has corporate and private clients across the UK. Principal Nick Jones said: “We are continuing to grow and have recently doubled the size of the office and increased our staff. Part of this successful evolution was to ensure that the IT and telecoms were brought up to date whilst allowing for further expansion.

“As a customer-focused company, it is imperative that our clients can contact us and we also have an out of hours answering service and on-hold marketing that any solution needed to accommodate.

“My initial reservations regarding the quality of calls on a VoIP system have proven unfounded. Now we have a much more professional system, allowing many more calls in and out simultaneously.

“This leads to a great experience for our clients and much more productive time for the team making and receiving calls.

“Everyone at Pure Telecom was a pleasure to deal with and they explained the various options available to me and helped me to design the most suitable system for my business in a jargon-free way with no pressure. “

For further information please contact the team on 01743 244933 or email info@pure-telecom.co.uk