Customer service successes in 2017
07 Mar 2018

We are proud of our customer service successes in 2017: 

  • New ticketing system
  • 96.4% of tickets were resolved in under 2 hours
  • Any dissatisfied customers are verbally contacted within 30 minutes
  • £200k investment in bespoke CRM
Ticketing Percentage faces Putting our customers first means we have been able to maintain low monthly churn rates, alongside an impressive network CSI score of over 82%. All our clients have either quarterly or monthly account reviews which enables us to review usage and identify any opportunities for improvements or address any issues.