An amazing milestone for Pure Telecom
16 Apr 2019

We have recently celebrated an amazing milestone, 10,000 connections on the O2 network - and we are rapidly heading towards 11,000!

It’s been a truly incredible journey for our company, launched in 2006 by our CEO Matt Sandford, and one that continues to see us go from strength to strength as we maintain our position as an industry leader. Completing 10,000 O2 connections is a significant milestone for us and has to be good news for the economy across Shropshire and the West Midlands, with more connections meaning more employees and further business growth. Our expanding client base proves more businesses are turning to us as they become aware of what we do and how we can help them succeed in a highly competitive marketplace. We continue to conduct our business in the right way by ensuring the provision of an outstanding level of service and support with our dedicated team always prepared to go the extra mile to ensure our customers achieve their objectives. The company has evolved over the years, something that is vital in the ever-changing world of telecommunications, and we have become so much more than a mobile provider. By adding to our product portfolio we are able to provide a full range of items for the Business to Business (B2B) market - something that helped us lift the B2B Dealer (under 50 employees) award at the recent Mobile News Awards. This was a special honour for us because it recognises our commitment to provide everything that is needed in today’s world for businesses to operate and grow.

"99.3% customer satisfaction rating and 96.4% of support tickets resolved in under 2 hours"

We are proud of our investment in staff and the service we provide to customers. We have added expertise at all levels of the company and are extremely proud of our 99.3% customer satisfaction rating and 96.4% of support tickets resolved in under 2 hours. We have invested over £300k in bespoke software that helps us deliver the very best levels of customer service. By continually monitoring and measuring what we do we are able to take any action required to enable us to maintain our extremely high standards and provide exactly what customers are looking for in their comms provider. Pure Telecom is a unified provider for all communication needs, partnering with some of the biggest names in the industry to provide the perfect business solution for the requirements of any business whatever the size.

We don’t believe in a one-size fits all approach

Every customer benefits from a unique and personalised package specially designed for them from our in-house experts, allowing us to provide unrivalled industry-leading service and support. Whether you run a SOHO (small office/home office) business, are part of an SME or head up a large corporate enterprise - we treat each and every one with the same level of customer service. Pure has come a long way as a company but our values remain the same as ever and we look forward to meeting the challenges of the future. We are proud to have won several major contracts, including McNicholas and Macmillan Cancer Research, and increased turnover by 34.6% in 2018, adding to an already impressive client base. But our growth won't stop there – we are looking forward to building on our portfolio to support our clients with all aspects of their telecoms needs.

National recognition

We have won three accolades already this year and the Mobile News Awards win followed on from winning two awards for our ‘world-class customer support’ in the O2 Customer Service and Digital Awards, marking our ‘extraordinary hard work and dedication over the past 12 months’. It is also worth mentioning that we were shortlisted in the Customer Service Category at the Mobile News Awards. In addition, we are immensely proud of our accreditations including ISO9001 and Investors in People, recognising our dedication to high standards in everything that we do.

As for the future?

Our company will continue to build on the highly impressive record we have already established in a fast-growing, highly competitive and extremely exciting telecommunications industry. We will be continuing to offer outstanding levels of support for all our customers, regardless of size, with the goal of maintaining our place as the chosen telecoms provider for businesses throughout Shropshire, the Midlands and beyond. Having passed the 10,000 connections milestone and homing in on 11,000 in quarter two, we are targeting further growth and looking at enlarging this figure to 15,000 and beyond to 20,000. We will keep you informed!

For more information call 01743 244 933 or email