Established in 2006, we are an award-winning business telecoms provider. With people and service at the heart of our business, we provide the best quality products coupled with outstanding customer service.

Under the leadership of our directors, we bring over 30 years of telecoms industry experience shaped by quality, knowledge and technical expertise.

Our services

By providing a range of tailored and cost-saving telecoms solutions we can offer a fully unified communications service.  These include mobile and connectivity services to business applications, cloud storage, IP telephony and IT support.

We partner with some of the best in the industry and offer a broad range of products utilising the greatest manufacturing. We’re an O2 Direct Partner and we have strong relationships with Node4, Gamma and Entanet, to name a few. You can find out more about our partners here. 

Our customer service

With all products under one roof, we offer first-class service and support by focusing on understanding the individual needs of your business and tailoring our telecoms solutions to suit you.

Moving to Pure Telecom couldn’t be simpler. Our managed services ensure a smooth transition when implementing business solutions or switching telecoms providers. Every client is assigned a dedicated account manager and the entire process is managed for you. Your account manager will work closely with you to deliver the best possible package with the most commercial value.

Strong reputation

We’re proud to secure business based on proven customer service and performance. As a result of our industry-leading SLAs, our customer satisfaction level consistently exceeds 99%. In addition, our local and national certifications and awards, including ISO9001 and Investors in People, recognise our dedication to high standards in everything that we do.

Our clients include organisations of all sizes and sectors and we’re proud to have one of the highest retention rates in the industry. Our strong reputation and expanding presence has raised our profile across Shropshire, the Midlands and beyond.

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Awards and accreditations

Mobile News Awards 2019
O2 Digital Excellence and Customer Excellence 2019
Shropshire Chamber of Commerce Awards 2018
ISO9001
The Comms Dealer Sales and Marketing Awards 2018
Investors in People
Ombudsman Services
Mobile News Awards 2018
O2 Digital Excellence and Customer Excellence 2018
The Comms Dealer Sales and Marketing Awards 2017
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