About Us

Established in 2006, we are an award-winning business telecoms provider. With people and service at the heart of our business, we provide the best quality products coupled with outstanding customer service.

By providing a range of tailored and cost-saving telecoms solutions we can offer a fully unified communications service built to benefit your business. Our services include mobile, IP telephony, connectivity, business applications, cloud storage and IT support. We work with businesses of all sizes and sectors across Shropshire, the Midlands and the UK. 

In 2019, Pure Telecom joined Radius Payment Solutions. The next chapter as part of Radius, gives us opportunities to expand our offerings to our existing and future clients across many more markets. 

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Our Customer Service

Delivering outstanding customer service is at the core of everything we do. This service starts at the initial enquiry, continues during implementation and extends throughout the whole time a customer works with us. Our genuine, approachable and proactive service reflects in a positive customer service score exceeding 99%. We listen to our customers and tailor our services to exceed business objectives not only now, but in the future too. By being dynamic, our customers benefit from the most cost-effective telecoms and IT packages that scale with their businesses. Every customer receives a dedicated account manager and named support contacts who work hard to ensure each customer is getting the best experience.

Strong Reputation

Our mission is to build trusted long-term relationships with every client. We always put our customers first and provide a dedicated and personalised service while working to industry-leading SLAs. Because of this, we have high customer retention rates and a strong reputation for providing excellent service and innovative and resilient telecoms and IT solutions. This reputation helps us secure business and expand our presence across the midlands and the UK. We’re proud to be a trusted provider to companies of all sizes and sectors – from SOHO and SMEs to national organisations like Macmillan Cancer Research and McNicholas. We’ve also been recognised regionally and nationally for our dedication to high standards in everything that we do.