Pure Telecom is an award-winning independent telecoms provider with more than 30 years of industry experience.
Now a leading name in mobile, fixed and hosted telecoms systems for companies of all sizes across the UK, we only work with ‘first-in-class’ networks, carriers and manufacturers
We tailor our solutions to suit individual business needs, making cost reductions wherever possible.
Our aim is to become an important cog in the engine of our clients’ businesses, however large or small, and we pride ourselves on providing excellent customer service, with each of our clients having access to the direct dial, email and mobile numbers of their dedicated account manager.
Expansion over the last decade
Our business has seen continual expansion with expediential growth over the last ten years and is now one of the leading firms of its kind in the Midlands.
With industry leading churn figures of less than 3%, coupled with the highest CSI scores of 85%+ means Pure Telecom has seen tremendous growth in recent years.
It is the philosophy of Managing Director Matt Sandford to give clients a complete unified communications solution under one roof and having dedicated product experts on hand plays an instrumental part in Pure Telecom’s development and growth.
Customers range in size from one-person businesses right through to large international groups such as Laura Ashley and Princess Yachts.
“We treat all our customers with the same level of care – regardless of size. Our business formula in supporting clients is why they renew their contracts with us time after time.”
Cost effective solutions
When moving to a new communications provider, it is important to ensure they provide a good balance between service and savings. Pure Telecom’s independence allows us to search the market for the most cost-effective and efficient solutions. We undertake thorough audits of all aspects of our clients’ telecoms costs, whilst retaining the highest levels of customer service.
We are delighted to have won many awards over the years – from a Shropshire Chamber of Commerce ‘Best Business’ accolade to national titles recognising outstanding achievements in the telecoms industry.
In 2015 Pure Telecom won the prestigious O2 Partner Network Customer Satisfaction and Digital awards.